For custom orders please reach out to us within 12 hours if you want to cancel your order. After 12 hours unfortunately, it cannot be changed or cancelled.

For the best result we suggest photos of at least 500 x 500 pixels.

Low-resolution or photos that are too zoomed in may result in poor result.

Yes! We make your custom photo into a 3 mm micrograph, and then glue it onto a specially designed projection lens. You can peek into the pendant to view the picture or use a light source to project the image onto any surface!

We have a detailed blog if you are interested!

Each necklace or bracelet comes in a stylish jewelry box with a reusable jewelry pouch, a small gift bag and a silver polishing cloth for easy and elegant gifting.

All Customodish.com items are made-to-order and require 3-5 business days to design and handcraft. Some items have longer production days.

Free standard shipping: 16-22 days

Express shipping: 12-17 days

Dirt or grease can result in specks on the images. Gently clean the stone with a soft cloth. Wiping hard will scratch the lens.

If you see markings or spots on your photo that weren't on your uploaded photo, please contact us.

The clarity of the projection depends on two things: the clarity of the original photo and the way you check out the projection.

Blurry images can be caused from a low resolution photo uploaded. So we suggest you upload a clear, focused and bright picture.

When peeking into the pendant, you can try to hold it against a light source. When you check out the projection, please do it in a dimmed environment.

We offer free replacements for defective items. Please contact us and we'll work together to make things right for you!