90-day Return Policy
We have a 90-day return policy, and the policy begins from the date of purchase.
At Customodish, customer satisfaction is always our top priority. We will inspect your items before shipping, and we strive to make each piece as precious and beautiful as the moment it commemorates.
The following reasons are covered by our 90-day FULL COVERAGE Return/Exchange Policy:
Please note that because all our personalized items are made to order, we only accept returns for the above reasons.
If you are just not satisfied with the items you received, please chat with us first. Please rest assured that we are always here to help.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Super Easy Return Process
1. To request a return, please contact us via online chat or our official e-mail: hello@customodish.com. Our customer service rep will follow up with you in 12 hours.
2. If your return is accepted, we’ll send you instructions on how and where to send your package.
Please note that No Artificially Damaged Goods are Returned. Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received your return. It may take 1-2 business days to process your return. Once we approve the return request, a refund will be issued to the original form of payment. Please remember it can take some time for your bank or credit card company to process and post the refund.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancellation Policy
Customers can cancel or change within 24 hours for free. After 24 hours, however, the order CANNOT be canceled.
Customodish reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.